Privacy policy
The website vixielenka.com is operated by the brand VIXIE LENKA, identified under SIREN/SIRET number 88967985800023, whose business address is 75 rue de l’Ourcq, 75019 Paris, France.
For the purposes of applicable personal data protection laws, VIXIE LENKA is the data controller for the personal data collected in connection with the operation of the website, order management, and customer relations.
The online store is hosted and powered by Shopify, which enables VIXIE LENKA to offer its products for sale online and to manage orders, payments, customer accounts, certain website features, and certain technical data related to browsing.
By using the website, placing an order, or contacting VIXIE LENKA, you acknowledge that you have read this Privacy Policy.
1. PERSONAL DATA COLLECTED
In connection with the use of the website and online store, VIXIE LENKA may collect the following categories of personal data:
– Identification and contact data: first name, last name, email address, billing address, shipping address, and, where applicable, phone number when required for delivery or to process a request.
– Order-related data: products viewed, products added to cart, products ordered, order number, order date, order amount, purchase history, returns, refunds, repairs, complaints, or exchanges with customer service.
– Payment data: payment method used, payment confirmation, payment status, transaction amount, and information required to process the order. VIXIE LENKA does not have access to the customer’s full payment or banking details, which are processed by the secure payment providers used on the website.
– Customer account data: information related to the creation and use of a customer account, where this feature is used, such as email address, order history, preferences, or account settings.
– Communication data: the content of messages sent to VIXIE LENKA, including by email, contact form, customer service, or any other communication channel.
– Technical and browsing data: IP address, device type, browser used, technical identifiers, pages viewed, interactions with the website, cookies, and similar technologies, under the conditions specified by the cookie management tools available on the website.
2. SOURCES OF PERSONAL DATA
Personal data may be collected:
– directly from you, when you browse the website, place an order, create an account, fill out a form, contact VIXIE LENKA, or voluntarily provide information;
– automatically, when you browse the website, including through cookies, trackers, or similar technologies;
– from technical service providers required for the operation of the store, including Shopify, payment providers, carriers, analytics tools, customer management tools, or service providers involved in order processing.
3. USE OF PERSONAL DATA
VIXIE LENKA uses the personal data collected for the following purposes:
– to manage the website and ensure its proper operation;
– to process orders, payments, order confirmations, preparation, shipment, and parcel tracking;
– to manage returns, refunds, repairs, warranties, complaints, and after-sales requests;
– to respond to requests sent to customer service;
– to manage customer accounts, where this feature is used;
– to ensure website security, prevent fraud, detect suspicious activity, or protect the rights of VIXIE LENKA and its customers;
– to comply with applicable legal, accounting, tax, regulatory, or administrative obligations;
– to improve the website, user experience, products, services, and presentation of the store;
– to send marketing or promotional communications by email, where you have consented to this or where applicable law allows it.
VIXIE LENKA does not sell its customers’ personal data.
4. LEGAL BASES FOR PROCESSING
Depending on the circumstances, VIXIE LENKA processes personal data on the following legal bases:
– performance of a contract, where the data is necessary to process an order, payment, delivery, after-sales service, returns, or warranties;
– compliance with legal obligations, including accounting, tax, invoicing, transaction recordkeeping, or responding to requests from competent authorities;
– VIXIE LENKA’s legitimate interests, including ensuring website security, preventing fraud, managing customer relations, improving the website, and defending its rights;
– consent, including for certain cookies, trackers, or marketing communications where required.
5. SHARING PERSONAL DATA
VIXIE LENKA may share certain personal data with service providers or partners strictly necessary for the operation of the website, order processing, or compliance with its obligations.
These recipients may include:
– Shopify, as the e-commerce platform hosting and enabling the operation of the online store;
– the secure payment providers used on the website;
– carriers and delivery services, in order to ship orders;
– technical service providers necessary for the operation, security, maintenance, analysis, or improvement of the website;
– customer service providers, email management providers, or communication tool providers, where applicable;
– accounting, administrative, legal, or tax service providers, where necessary;
– administrative, judicial, or regulatory authorities, where required by law or to defend the rights of VIXIE LENKA.
The data shared is limited to what is necessary for the relevant purpose.
6. RELATIONSHIP WITH SHOPIFY
The website vixielenka.com is powered by Shopify, which provides VIXIE LENKA with the tools required to operate the online store.
In this context, certain personal data may be transmitted to Shopify or processed by Shopify to enable the operation of the website, order management, payment, security, analytics, certain customer features, and the improvement of services provided by Shopify.
Shopify may also process certain personal data in accordance with its own privacy policy, in particular where Shopify acts as a data controller for certain services or features.
For more information on Shopify’s use of personal data, you can consult Shopify’s Consumer Privacy Policy, available at: https://privacy.shopify.com/en.
7. COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies and similar technologies to enable its proper operation, secure browsing, remember certain preferences, measure traffic, improve user experience, and, where applicable, provide personalized content or ads.
Certain cookies are necessary for the operation of the website and cannot be disabled from VIXIE LENKA’s systems. Other cookies may be subject to your consent.
You can manage your cookie preferences through the cookie management tool available on the website, where provided, or through your browser settings.
8. MARKETING AND PROMOTIONAL COMMUNICATIONS
VIXIE LENKA may send you marketing or promotional communications by email if you have consented to this or where applicable law allows it.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant emails.
Even if you unsubscribe from marketing communications, VIXIE LENKA may continue to send you emails necessary for processing your orders, managing your account, after-sales service, warranties, returns, refunds, or any legal obligation.
9. DATA RETENTION
VIXIE LENKA retains personal data for as long as necessary for the purposes for which it was collected.
Data related to orders, invoicing, accounting, proof of transaction, dispute management, warranties, or legal obligations may be retained for the applicable statutory periods.
Data used for direct marketing is retained until you withdraw your consent, unsubscribe, or for the period permitted by applicable regulations.
Certain data may be archived where retention is necessary to comply with legal obligations, defend the rights of VIXIE LENKA, or provide proof of a transaction.
10. DATA SECURITY
VIXIE LENKA implements reasonable measures to protect personal data against loss, unauthorized access, disclosure, alteration, or misuse.
However, no method of electronic transmission or storage is completely secure. VIXIE LENKA therefore cannot guarantee absolute security of data transmitted over the Internet.
Please do not transmit sensitive or confidential information through unsecured channels.
11. DATA SUBJECT RIGHTS
In accordance with applicable personal data protection regulations, you have the following rights, subject to the conditions provided by law:
– right of access to your personal data;
– right to rectification of inaccurate or incomplete data;
– right to erasure of your data, where the legal conditions are met;
– right to restriction of processing;
– right to object to processing, where the legal conditions are met;
– right to data portability, where applicable;
– right to withdraw your consent at any time, where processing is based on your consent.
These rights are not absolute and may be limited in certain cases, in particular where retaining the data is necessary to comply with legal, accounting, tax, or contractual obligations, provide proof of a transaction, manage a dispute, or defend the rights of VIXIE LENKA.
To exercise your rights, you may contact VIXIE LENKA at: info@vixielenka.com.
VIXIE LENKA may ask you to provide proof of identity where necessary to process your request. A response will be provided within the time limits required by applicable regulations.
12. COMPLAINT TO THE CNIL
If you believe that your rights are not being respected or that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the competent supervisory authority.
In France, the competent authority is the Commission nationale de l’informatique et des libertés (CNIL).
13. CHILDREN’S DATA
The website and services offered by VIXIE LENKA are not intended for children.
VIXIE LENKA does not knowingly collect personal data relating to children. If you are a parent or legal representative and believe that a child has submitted personal data to VIXIE LENKA, you may contact VIXIE LENKA at info@vixielenka.com to request deletion of the data in question, subject to applicable legal retention obligations.
14. LINKS TO THIRD-PARTY SITES
The website may contain links to websites, platforms, or services operated by third parties, including social networks, payment tools, delivery services, or other external services.
VIXIE LENKA is not responsible for the privacy practices, content, or security of these third-party sites. Please consult the privacy policies of these services before transmitting personal data to them.
15. INTERNATIONAL TRANSFERS
In connection with the operation of the website, the use of Shopify, and certain technical service providers, some personal data may be transferred, stored, or processed outside the European Union.
Where such transfers take place, they are governed in accordance with applicable regulations, including through recognized protection mechanisms such as the European Commission’s Standard Contractual Clauses or any applicable adequacy decision.
16. CHANGES TO THIS PRIVACY POLICY
VIXIE LENKA may amend this Privacy Policy at any time, in particular to reflect changes to the website, the services offered, the tools used, applicable regulations, or data processing practices.
The applicable version is the version published on the website at the time you consult it. In the event of a material change, VIXIE LENKA may inform users by any appropriate means.
17. CONTACT
For any questions relating to this Privacy Policy, the use of your personal data, or the exercise of your rights, you may contact VIXIE LENKA by email at: info@vixielenka.com
You may also write to the following postal address: VIXIE LENKA, 75 rue de l’Ourcq, 75019 Paris, France.